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Help and questions

Questions about a single tool are answered on its page, and questions about prices on the pricing page. For step-by-step help with common jobs, see the guides.

Getting started

Do I need an account?

Not for the tools that work in your browser: open one and use it, as often as you like. Tools that work on our servers, such as Compress PDF, Office to PDF and OCR, need a free account, so we can keep each person's use fair.

Which tools work without uploading my files?

Every tool page says where it works. Tools marked as working on your device, such as Merge, Split, Rotate, Image to PDF, Protect and Unlock PDF, do everything in your browser, and your files never leave your device. The others send your file to our servers, work on it there, and delete it afterwards.

How do I create an account?

Choose Get started and sign up with your email address and a password, or with Google or Microsoft. If you sign up with an email address, we send you a link to confirm it before the server tools work.

Can I install Pagey as an app?

Yes. Pagey can be installed from your browser on a phone or computer: look for Install or Add to Home Screen in the browser's menu. Once installed, the tools that work on your device keep working even without an internet connection.

Your files and privacy

How long do you keep my files?

The files you upload are deleted as soon as the job finishes. The file we make for you is kept for one hour so you can download it, then deleted; you can delete it sooner from History. Results of on-device tools never reach us at all.

Can anyone else see my files?

No. A result can only be downloaded by the account that made it. We don't look at your files, share them, sell them, or use them to train anything.

Where do I find a file I made earlier?

In History, while it is kept: an hour for files made on our servers. Results of on-device tools are kept in History on the same device for an hour too. After that, run the tool again.

Can I open files from a cloud drive?

Yes, on paid plans. Connect your drive from your Account page, then choose files from it under any tool's upload box, and save results back to it.

Your account

I forgot my password. What do I do?

Choose Forgot password on the sign-in page and enter your email address. We send you a link to set a new one. If you signed up with Google or Microsoft, sign in with that instead.

I didn't get the confirmation email.

Check your spam or promotions folder first. Signing in before you have confirmed offers to send the link again. If it still doesn't arrive, write to us from the same address.

How do I delete my account?

From Sign-in and account, on your Account page. It deletes your account with your history, API keys and webhooks, and cancels any paid plan. It can't be undone.

Plans and payments

What does a plan give me?

More jobs on our servers each month, larger files, more files at once, the paid tools, and on Developer and above, the API. The pricing page lists what each plan includes, and its questions explain operations, credits and the week pass.

How can I pay?

In US dollars or Indian rupees, with the ways of paying the checkout page offers, such as cards and UPI. You can pay monthly or yearly, buy a week pass, or buy credits that never expire.

Can I get an invoice?

Yes, every payment has one, under Invoices on your Account page. Add your billing details there, including your business's GSTIN for a GST tax invoice where GST applies. Changes apply to the invoices for your next payments.

How do I cancel or get a refund?

Cancel any time from your Account page; you go back to the free plan and keep your account. The refunds page explains when you can get your money back.

Developers and the API

Is there an API?

Yes. Every tool that works on our servers is also an API endpoint, and the API reference documents each one. API keys come with the Developer plan and above.

How do I know when a job is done?

Either check the job until it finishes, or add a webhook on your Account page and we call your server when each job is done.

Do website and API jobs count separately?

No. Jobs you run on the website and through your API keys come out of the same monthly allowance. You can see each key's use on your Account page.

Still stuck?

How do I get help?

If you have an account, open a support request from Support on your Account page, so we can see which account it is about. Otherwise, write to us by email. Pagey is an independent project run by one developer, so a reply can take a few working days, but every message is answered.

A tool gave me an error.

Most errors say what went wrong, such as a file that is too large, damaged or locked with a password. If the message doesn't help, send us a support request with the tool's name and what you tried, but not the file itself unless we ask.

Didn't find your answer? Write to [email protected] or see other ways to reach us.