Refunds and cancellation

Cancelling a plan

• Cancel a monthly or yearly plan at any time from your Account page. There is no fee and nothing to sign.
• Cancelling stops all future payments and moves you to the free plan straight away. Your account, history and any credits stay.
• Moving to a smaller plan doesn't need a cancellation: it starts when your paid period ends, and you keep your current plan until then.
• Deleting your account also cancels any paid plan.

When you can get a refund

• New subscriptions: if a plan isn't right for you, ask within 7 days of your first payment for it and we will refund that payment in full.
• Week passes and credit packs: we refund them in full if you ask within 7 days of buying and haven't used them yet, meaning no jobs ran on the pass or no credits were spent.
• Mistakes: if you were charged twice, charged after you cancelled, or charged the wrong amount, we refund the extra whenever you tell us.
• Service problems: if a fault on our side kept you from using what you paid for, tell us and we will refund or extend your plan fairly.

Apart from these, payments for a period that has started aren't refunded, including renewals and the unused part of a month or year after you cancel. Moving to a bigger plan only charges the difference for the rest of your period, so you never pay twice for the same days.

How to ask for a refund

Write to [email protected] from the email address on your account, and say which payment it is about. Pagey is run by one person, so a reply can take a few working days, but your 7 days count from the day you write, not the day we answer. Approved refunds go back to the card, UPI account or bank account you paid with, and usually arrive within 5 to 7 working days, depending on your bank.